F.A.Q

Yes! We offer a selection of hearty rice bowls, soft drinks, hot beverages, as well as wine and beer onboard.

🍹 How to Order:

• Raise your hand, and our attendant will serve you.
• Or, visit the bar and order directly from our friendly crew.

💳 Payment Policy:

All onboard F&B purchases must be paid immediately using cash, credit/debit card, or QRIS.

Yes! Royal Songan Cruise is available for private bookings, perfect for pre-wedding photoshoots, corporate gatherings, birthdays, anniversaries, and special events.

📌 Charter Cruise Package:

•Duration: 2 hours per session

•Includes: Port fees, 10 crew members, onboard sound system, VAT

📌 Optional Add-Ons:

🎤 MC & entertainment

🍽 Catering & buffet services

🚐 Return pickup transport (from your hotel/accommodation)

🎯 Mini games & interactive experiences

📸 Photographer & videographer

🚁 Drone pilot services

🎨 Custom requests available upon inquiry

📌 Private & Group Booking Inquiry:

For groups above 10 pax or full-ship rental, contact us via:

📞 WhatsApp: +62 81227137577

We always monitor weather conditions to ensure your safety. Here’s what to expect:

• Before Departure:

1. If it isn’t raining near the planned departure time, the cruise will proceed as scheduled.
2. If it rains heavily before departure, we will postpone for 30 minutes. If conditions do not improve, cancellation will be announced. Guests can visit the front desk at the main terminal to begin the refund process via our online submission form.

• During the Cruise:

1. If it starts raining after departure, our crew will assess the situation. If needed, we may adjust the route for safety.
2. Please remain seated—our staff will instruct you to take shade on the upper deck and distribute free ponchos.

💰 Refund Policy:

•Refunds for cancellations due to severe weather are processed within 14 days, following our Payment, Refund, and Cancellation (PRC) Policy.